Acute Treatment Services (Inpatient Detox) Admissions Coordinator
Acute Treatment Services (inpatient detox) Admissions Coordinator, Carmen Alicea, is the first contact new patients have to The Dimock Center’s inpatient detox program. Carmen believes that it is imperative that she greets all patients with kindness and understanding from the start of their interaction to their departure. Carmen has been the Admissions Coordinator for 13 years. In this significant role she takes calls from patients, referral agencies, and hospitals across the state about services at inpatient detox and collects vital information about a potential patient’s substance use history, health insurance, and health care providers.
“The most important part of my job is making sure these phones are answered at all times. One never knows whose life you are saving at the time of that call,” Carmen reflected. Carmen also stressed the importance of being friendly and caring in her role. Since many of her interactions with people are over the phone, she finds that being a good listener is valued in this critical step in a patient’s road to recovery. While every day brings new challenges, Carmen knows that “[she] can make a difference for that person on the other side of that phone.”
Carmen is honored to provide critical guidance to patience from the moment they call us. People are grateful to have someone there to listen and help them when they feel vulnerable and apprehensive about the journey ahead. Carmen shared “I love my job, you never know when you’re somebody’s life saver.”
Carmen is looking forward to the new Dr. Lucy Sewall Center for Acute Treatment Services and being in a new environment with more room and additional amenities for patients and staff. View the most recent photos of our construction progress here.
Clinical Director of Inpatient Detox
After being sober for two years, Roosevelt Aaron decided to pursue a career helping others with their substance use disorder recovery. He started as a Recovery Specialist and Intake Coordinator at Dimock Center, where he had received treatment himself, and last year transitioned into a newly created role as a Recovery Coach. In this role, Roosevelt assists clients in making lifestyle changes, while helping them set and achieve realistic goals.
The Dimock Center offers a continuum of care for patients with alcohol and opioid use disorders. After individuals have completed inpatient detox for up to 14 days, they are referred to a less intensive level of care for further treatment. This frequently means that clients move to one of Dimock’s on-campus residential treatment programs, where they typically spend between six months and a year. As a member of their continuing care team, Roosevelt is there to connect them to other resources at The Dimock and in the community, including healthcare, outpatient counseling, housing, and education. Recovery coaches work with clients as they complete the on-campus residential treatment program, and often times continue to provide support while they transition to new residences.
For many clients, this is the first step in gaining a positive support network, developing new interests and creating healthy habits. Roosevelt meets or checks in with 6-8 clients every week, but his level of support varies depending on each client’s needs. No day is the same for Roosevelt. One day he may be working out with a client at the gym or meeting an individual in their home, while the next day he could be helping with legal documents or coordinating transportation so a client can get to and from a new job.
Recovery coaches are a newer role in the field of substance use treatment. “It’s a level of support that I wish I had as I was going through the recovery process,” Roosevelt said. “They provide resources that are an important piece of the puzzle, and should be offered at more facilities.”
Roosevelt often keeps in touch with clients even after they’ve moved on from Dimock. “It’s rewarding to be in a position to help people when they need it the most,” shared Roosevelt. “I’ve been in in their shoes before, so it’s a good feeling to help them through the process and see their progress.”